I WANT TO RETURN A QUALITY PRODUCT THAT WAS NOT
How long can it take to return a product without defects?
Many of our goods come with a money back guarantee. If you decide to return the purchased item without any reason, you can do so within 14 days.
You also have the option of an additional money back guarantee that is valid for up to 30 days. In this case, the product is subject to several additional conditions. The packaging of the product must be intact, accompanied by all authentic labels and protective bags, and the product must look exactly as it was when purchased. If you damage the packaging, you will not be able to return the quality goods and get your money back after more than 14 days.
Guarantee period
The legal acts in force in the Republic of Lithuania establish a 24-month period for all personal consumption goods. warranty period.
For legal entities, the warranty period is / is not applicable according to the warranty periods set by the manufacturers.
If your product breaks down during the warranty period, our authorized manufacturer's service centers will repair it free of charge - all you need to do is provide a product purchase document.
You receive the purchase document (cashier's check, invoice or leasing agreement) together with the purchased product or e-mail. by mail when we receive your payment for the purchased item
Where should I go for warranty service?
You can deliver the seller's electromarket.lt goods to the electromarket.lt physical store or contact us by e-mail info@electromarket.lt. You can find the address and opening hours of the store in the contacts. ATTENTION !!! As the country is subject to universal quarantine, we recommend returning the goods by courier during this period.
We invite you to pack the product properly so that it is not damaged during shipment. If the product is damaged during shipment, we will not be able to provide warranty service.
All costs related to the transportation of the goods to and from the warranty center shall be borne by the Buyer.
According to the laws approved by the Republic of Lithuania, certain goods are not returned:
tobacco and tobacco products;
perfumery, cosmetics and toilet preparations;
photographic and cinematographic goods;
printed books, reproductions and other articles of the printing industry;
fabrics;
carpeting, other than carpets and rugs;
knitted underwear for men, boys, women or girls;
baby clothes;
tights, socks, stockings and similar articles;
sewn men 's, boys', women 's or girls' singlets and other vests, nightdresses, pajamas and the like;
bras, waistcoats, corsets and similar articles;
pearls, precious stones, precious metals and their articles, other than imitation jewelery;
machines and mechanical appliances;
electric machines and apparatus, sound recorders and reproducers, and television image and sound recorders and reproducers;
land vehicles;
ships, boats and floating structures;
optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus;
watches;
music instruments;
weapons and ammunition;
furniture, bedding, lamps;
toys, games, other than sports and fishing equipment;
works of art, collectibles and antiques;
plants, animals and foodstuffs of appropriate quality;
weighing and measuring goods which, at the consumer's request, have been specially prepared, cut, sliced and the like.
What goods cannot be returned?
Damaged goods that have lost their commercial appearance cannot be returned. The product must be returned with the same equipment as you received
What goods are not covered by the warranty?
A quality guarantee is not provided if the characteristics of the product correspond to its description, the product is suitable for use according to its purpose.
Quality assurance is also not provided for information on media or devices. This means that we are not responsible if personal information is lost during the repair. Costs if the customer wishes to recover their data are also not reimbursed.
When picking up the item at the store, inspect it for damage, complete and proper configuration. When accepting an order from the courier, pay attention to the packaging - in case of suspicion - unpack immediately. Observe the observed discrepancies in the document of acceptance of the transfer of the goods and draw up a report in the presence of the courier. If you see a defect or defect in the product after signing the delivery acceptance document, we cannot take responsibility for the fact that the product or packaging is damaged or improperly assembled. In this case, the quality guarantee will only be provided in the event of a factory defect.
What if I suspect a product is defective?
If you suspect you have received a defective item, you have several choices:
If it is possible to eliminate the defects in the quality of the product, you can contact the seller to have the product defective.
A discount corresponding to the value lost due to defects may be applied to the product you have purchased.
You can exchange the product for an identical good quality product, unless the defects in the product are minor or caused by your fault.
You can return the product, and if the Seller determines that the returned product has significant defects, recover the money. The money back period is 14 calendar days from the Seller's confirmation of the product defects.
We invite you to read more about this in the purchase and sale rules.
How long does the repair take?
Defects caused by the manufacturer's fault usually take from 1 working day to 4 weeks from the date of delivery of the product to the warranty service. If it turns out that the repair requires a part to be delivered from abroad, the waiting period is extended.